AI Call Reviews for Busy Managers Who Need Visibility.
Trusted for millions of conversations every week
Traditional conversation intelligence is unreliable, limited and expensive. Managers are drowning in calls, but starving for across-call insights.
“We’re wasting hours updating our CRM after every call so the next person has a record of the conversation”
“We don’t know if this bad call was a one-off or one of a series that we’re missing.”
“It’s taking us a while to find where in the journey this problem started for this customer.”
“We’re struggling to get accurate data on how many calls relate to a particular product.”
“We think we know which product is taking up the most resources but we don’t have accurate data to confirm this assumption.”
“We’re spending 10-15 hours a week manually reviewing calls but still aren’t sure we’re seeing patterns correctly.”
“We’re getting incorrect call summaries, whether the quote is attributed to the wrong person or it’s not picking up the correct name”
“We’re struggling to create a culture of celebration and highlighting great customer interactions because they’re being missed in manual call reviews”
Spoke Enlighten delivers 📊 actionable conversation insights, 🤖 AI coaching, and 🔔 real time alerts in a simple dashboard
Get insights on conversations, wherever they happen
See Spoke Enlighten in action 👇
FAQ
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